it's the same account and routing number as when I filed. But soon after it became active, the I-Team began getting complaints from people who were having a hard time tracking or receiving their payments. Update: I filed jan 18. IRS had told earlier that payments would be available until the end of 2020 and no need to panic even if your check is delayed. This material may not be published, broadcast, rewritten, or redistributed. Why didn't I get my stimulus check through direct deposit? The IRS used to publish an IRS refund calendar, but they discontinued that for the new "21 days for 90% of filers".. However, my folks haven’t gotten theirs and the system says their info is wrong when looking for their stimulus. Waters wants to know when his much-needed relief payment will arrive. Get My Payment shows the projected date when a deposit has been scheduled. I still haven’t gotten my tax refund. If your payment has not been processed yet, then you can … You could have typed your information incorrectly; try again. It would always say that they receiv. Did you ever get return,and how soon after,mine is doing the same thing right now. Here’s what the IRS says about the bank account information and the other errors people are getting when they use the tool. It’s very hard,” Waters said. IRS is sending the payment in batches and many people are anxious to know when they will get their direct deposit. "Do not call the IRS," the agency says on its website. Simply log onto the IRS website. TAMPA, Fla. — Last week, the IRS began depositing COVID-19 relief payments into taxpayers’ bank accounts and provided a new online website allowing them to check the status. Check your 2019 return to confirm. I just don't understand? However, they can’t get answers. But I was able to check on the website and it said accepted. I got my stimulus last week just fine. If you are a constituent of his district, click here for his contact information. The IRS has my banking information on file. I am on social security and already filed my 2019 taxes in march. A new message at the top of the IRS Get My Payment page says that the app will be out of service from 10 p.m. until roughly 1 a.m. on April 23. I just wanna know will i get a stimulus on my turbo tax card i filed my taxes but haven't received them yet cause they needed information about my insurance, I still haven't received my stimulus check TurboTax needs to get it together and give our information to the IRS and quit telling everyone they already have it and everytiEv I get on check my payment it tells it can't verify my information has anyone else had this, Mine say it don't match get my info to irs so i can get my stimulus, I don’t believe it’s a Turbo Tax problem. Garcia encourages everyone to check the IRS's website for the most up-to-date information. Find the tool at irs.gov/coronavirus/get-my- payment. I filed April 8th, 1 week ago and I checked the app everyday. "Don't worry about what your neighbor said or what you saw on Instagram," he says. RECOMMENDED: IRS fixes glitches on website to help frustrated taxpayers get their stimulus payments. The information below is directly from the IRS website. It’s been a problem for a lot of taxpayers who say they’ve supplied the IRS with their correct names, social security numbers and banking information. So idk why I haven’t gotten my refund yet. According to the IRS, this message can pop up if you have multiple or hyphenated last names. I also had the same problem, one day it … IRS staff won’t demand a specific form of payment, and won’t leave a message threatening to sue you if you don’t pay right away. Federal Govt has my Social Security info; my 2019 IRS filing, yet it doesn't seem to understand my input data; the same on for both of above. They could be putting their people back to work. Starting on Monday, the IRS said, people could begin to check the status of both their first and second payments by using the Get My Payment tool, available in English and Spanish at IRS.gov. The IRS immediately cashed my check. I got my stimulus last week just fine. The website then gave me the option to put the date I filed and when I did that they said they would review it and get back to me in 24 hours. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. "The IRS Get My Payment website may display an account number you don't recognize. Answer. IRS is working to address this. For contact information to her office, click here. It now just says the IRS is still processing your return. On the irs.gov page when I used "get my payment" it says the information I entered does not match their records. The website then gave me the option to put the date I filed and when I did that they said they would review it and get back to me in 24 hours. Under FTC rules, some robocalls don’t require your permission: Messages that are purely informational. The IP PIN is known only to you and the IRS and helps us verify your identity when you file your electronic or paper tax return. It's freaking me out and I just want to know what is going on??!?? I’ve never had this happen before. The IRS updated the "Get My Payment" tool on its website with information on the third round of stimulus checks Saturday, agency spokesperson Karen Connelly confirmed to USA TODAY. While we can't say for certain what went wrong in … Underneath it is said code 152 I believe. When should I be worried that maybe someone else is using my info and is there anyway to get help with this anywhere since phone systems are down. I just don't understand? If someone calls you out of the blue and a sks you to hand over personal information or wire money or pay with a gift card, it’s a scam. I've input all the information correctly and rechecked it over and over. His office reports he is pushing the agency to work out the glitches, and in the meantime, his office is offering individual help to constituents. Eligible but Payment not sent to Bank Yet. To have your payment reissued as a direct deposit, you can provide a routing and account number for a: Bank account. His office sent the following statement to the I-Team: For the Frequently Asked Questions regarding Get My Payment website issues from the IRS, click here. I tried to make an irs account and is saying my information doesn't match also. “I couldn’t even find a toll free number to call,” said Bruce Walters. Seems "Get My Payment" has bugs that need to be corrected. If you took a Refund Transfer, it may be reflecting that account number. BUT I didnt enter the wrong info. For now, Get My Payment is temporarily offline, and the IRS says to check back “in a few days.” It urges people not to call the agency to ask questions about the status of their checks. Your payment status will be updated when processing is completed. WICHITA, Kan. (KSNW) — A Kansas teacher is having trouble getting his refund from the IRS because the IRS thinks he is dead. Mine is saying the same thing. When I enter my information on the Irs website "wheres my refund" it says I entered the wrong info.? Call that number. “The IRS reminds taxpayers that Get My Payment data is updated once per day, so there’s no need to check back more frequently,” the IRS explained in its FAQ. On the site to check for stimulus checks it says the info cant be matched as well. Our phone assistors don't have information beyond what's available on IRS.gov. The info is correct and put in correctly. IRS says that taxpayers affected by this problem should visit IRS.gov for the most current information on EIP 2s rather than calling IRS, financial institutions or tax software providers. Last year I filed and paid my taxes on time as usual. The IRS is regularly updating the Economic Impact Payment and the Get My Payment tool frequently asked questions pages on IRS.gov as more information becomes available. My info hasn't changed in over three years. An Identity Protection PIN (IP PIN) is a six-digit number that prevents someone else from filing a tax return using your Social Security number. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. If you receive an Error Code 500 when trying to file your return, it means information you entered doesn't match the IRS records. IRS Says It May Not Have People's Information If They Use Certain Tax Prep Services If you received an advance on your tax refunds through a prepaid, card you need to make sure the IRS … I already received my state tax refund on 03/19/21, which is the first time I got my state return before my federal one. Get My Payment updates once a day, usually overnight. Copyright 2020 Scripps Media, Inc. All rights reserved. An automated voice will read you the URL to the IRS website. He owns a travel marketing company that was hit hard over the last two months by the coronavirus pandemic. Do I do fed and state or just federal? Call the IRS hotline at 1-800-829-1954, It is a automated hotline for refunds and it will tell you the update faster than the WMR site for some people. Some FOX 26 viewers are reporting the I.R.S. Hi today is 3/12/21 and my taxes were accepted on 2/10/21. I filed my return 1/29/2021 and the IRS and State of Illinois both accepted my return 2/12/2021. Now when I check the bars are no longer there and it says your refund is still being processed. Premier investment & rental property taxes. Just to tell us what is going on,” Johnson said. IRS phone assistors do not have additional information beyond what’s available on IRS… I went to the website and it said the same thing. If I were you I’d wait and try again in a day or 2 you can also call the refund automated hotline that should have your info even if the website isn’t working. But, with every step forward, there are two steps back. Would I get that message if it wasnt received? I mailed the return via USPS. I would put my social, filing status and amount of refund in and there were no problems. Did you ever get your refund? Check your 2019 return to confirm. Third Round of Economic Impact Payments Status Available Find out when your third Economic Impact Payment is scheduled to be sent, or when and how we sent it with the Get My Payment application. Bilirakis’ office sent the following statement regarding these issues: Rep. Kathy Castor (D-Tampa) says she’s also hearing from frustrated citizens. There you will find a phone number to call. If you are a SSA or RRB Form 1099 recipient, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet. Filing a tax return with the Internal Revenue Service can be a stressful process. For the 1st week it showed a status bar and then it disappeared. Hoe long does it take to recieve from jan 18 I'm worried. When I signed into "Get my Payment" I inputted all required info & rejected (3) times. If you are not eligible for a payment (see IRS.gov on who is eligible and who is not eligible). This message keeps popping up on the bottom of the screen saying my information does not match to check it and enter it again. It keeps telling me my information is wrong and it’s not,” Johnson said. Think it was my address but don't know. The IRS had made huge progress in trying to be transparent about the refund process. I received my state taxes on Monday 3/8/21. If you see Need More Information in Get My Payment, it is because your Economic Impact Payment was returned to the IRS because the post office was unable to deliver it. If you see the message “Payment Status not available“, it simply means that IRS may have not processed your tax return for Stimulus payments yet. Last year I got a manual review that held up my refund for 3months. Why does the irs website say my information doesn’t match when I go to look up my refund I filed over 3 days ago and it says they accepted my return I don’t believe it’s a Turbo Tax problem. Got no notices in the mail or anything. It’s so frustrating. So idk what the problem is/was. The IRS Get My Payment website may display an account number you don’t recognize. Story: https://bit.ly/2VVHnAu. We contacted the IRS about these problems and requested an interview. It would always say that they received my return and they were processing it. She says she’s entered her street address and other information multiple times, based on the information she used when she filed taxes last year, but keeps getting locked out of the system. I would put my social, filing status and amount of refund in and there were no problems. I guess we just wait. "If the IRS Get My Payment website displays an account number a customer doesn’t recognize, H&R Block customer service agents are ready to help with additional information at … You can’t call the IRS because their call centers are closed down. They have also introduced tools like Where's My Refund (now simply called Check My Refund Status) and IRS2Go, both designed to let … Please verify your account and routing numbers with your financial institution and double check the accuracy of the numbers you enter on your return prior to signing and submitting it. I got my refund in feb early march. It’s been a problem for a lot of taxpayers who say they’ve supplied the IRS with their correct names, social security numbers and banking information. They say they are still processing refunds but, their call centers are closed. The IRS updated the "Get My Payment" tool on its website with information on the third round of stimulus checks Saturday, agency spokesperson Karen Connelly confirmed to USA TODAY. Is it possible that they just didnt accept my return yet? If you recently filed your return or provided information through Non-Filers: Enter Your Payment Info on IRS.gov. If you owe a debt, be it to the federal government or because of a different lien or judgment, the IRS says it won’t take your stimulus payment to pay off the debt because of the coronavirus crisis. And, the IRS is actively monitoring site volume. Senator Rick Scott (R-Florida) is addressing concerns from citizens all over the state. More than 4 million more stimulus checks have been disbursed this week as part of the third batch of payments, bringing the total number to 130 million, according to the Internal Revenue Service (IRS). Call that nu When I first started checking my refund on the IRS tracking website the 3 bars were there and it said my refund has been accepted. Why is it saying that? HOUSTON - The IRS has posted a portal to help you track when your stimulus money will arrive. Its been 6 weeks since I filed and I haven't received anything to further verify my info. It did that to me for a while. It's freaking me out and I just want to know what is going on??!?? The IRS won’t call out of the blue to ask for payment. What ended up being your outcome? If you have a story you’d like the I-Team to investigate, email us at adam@abcactionnews.com, Agency says lack of data, other causes to blame, Last week, the IRS began depositing COVID-19 relief payments into taxpayers’ bank accounts and provided a new online website allowing them to check the status. Generally, you get this message when there is an error with your last name or Social Security number. It also provides a list of potential reasons taxpayers may be having trouble logging on. When it asks for my refund amount. Now, the IRS says that the Get My Payment site "is operating smoothly and effectively." Get My Payment Do not call the IRS. Yea I did. Rep. Charlie Crist (D-St. Petersburg) has also been getting lots of calls. “I would just be happy if the message was clear. I know a lot of others who filed around the same time 5-6weeks ago and they all say they haven’t gotten their refunds yet either. I feel like they put everything on hold to work on getting the stimulus out. The IRS assumes no responsibility for tax preparer or taxpayer error. @EbonyL122824 Ok, so I'm having the same issue on the IRS2GO app checking the status of my refund. I put my social security number in get my payment it says that it is wrong - Answered by a verified Tax Professional We use cookies to give you the best possible experience on our website. I filed March 15th and still haven’t gotten my refund. my return and they were processing it. What kinds of robocalls are allowed without my permission? And as we began digging for answers, we found that unless you have specific problems easily explained on the IRS website, there’s not an easy way to find out why your information is not being accepted. “It comes back and it tells me that they cannot determine my eligibility and it ends there. I was waiting for the next step where it says refund accepted and now today it does this? Get My Payment outages are planned for parts of three consecutive days, starting on Thursday, April 23. Mine is doing the same thing. I haven’t received my refund or any letters from the IRS either. The answer is not phone the IRS. As your question indicated, EIP1 paid $1,200 per person; EIP2, $600 per person; and EIP3, $1,400 per … I'm  waiting on the stimulas check when I got to the irs site to check it says my info doesnt match what exactly do I need to put in I tryed just my fedral refund and all. The only option is the exit button,” Waters said. I was waiting for the next step where it says refund accepted and now today it does this? The agency would only sent us a week-old press release which reports, “The Get My Payment site is operating smoothly and effectively.”. Underneath it is said code 152 I believe. There you will find a phone number to call. “I would think, this would be a great at home job for somebody for the IRS, to be answering calls. However, my 2020 e-filed return was just rejected, and when I started investigating on the IRS's website I discovered they show I did not file a 2019 return. And, the IRS is actively monitoring site volume. Why does the irs website say my information doesn’... Why does the irs website say my information doesn’t match when I go to look up my refund I filed over 3 days ago and it says they accepted my return, the website and it said the same thing. Go to the website. Unless you get a letter or something. I'm having the exact same problem checked it yesterday it said received checked it today and suddenly my information doesn't match. But now when I try the app, it says my info is wrong and when I try the website it’s now giving me a message saying that they cannot provide any more info until wait 24 hours after I get an acknowledgement email that my tax return was received by the IRS. No problem. I filed April 8th, 1 week ago and I checked the app everyday. However, they can’t get answers. “When you’re struggling to figure out how to pay your bills and how to pay your rent with all these bills that keep coming in, that’s very stressful. Tyson Vrbas contacted … Lauren Johnson works as a remote customer service representative from her home. I filed 3/15. I’m hoping now that the stimulus thing is done they will begin actually processing refunds. The IRS website says the Get My Payment tool, which was released yesterday to help Americans track the status of their coronavirus stimulus checks, "is … The simplest reason the IRS might not … If you took a Refund Transfer, it may be reflecting that account number. If you get a fake IRS call, report the call to the FTC and to TIGTA – include the phone number it came from, along with any details you have. So, I didn’t think I’d get manually reviewed again. According to the press release, in situations where payment status is not available, the app will respond with “Status Not Available.” The IRS reminds users you may receive this message for one of the following reasons: Congressman Gus Bilirakis (R-Palm Harbor) tells the I-Team he's working with the IRS to figure out why constituents are getting a “payment status unknown” message. 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Taxes in march quickly narrow down your search results by suggesting possible as. Account information and the other errors people are anxious to know what is going?... Or provided information through Non-Filers: enter your Payment reissued as a direct,... To enter information once a day get my Payment ” website daily to see when his money arrive. As usual then it disappeared today it does this requested an interview wrong info. entered the info! To see when his much-needed relief Payment will arrive review that held up my refund or any letters from IRS... Has been scheduled information I entered does not match to check the IRS website where it says refund accepted now! Can pop up if you took a refund Transfer, it may be that. Number for a: Bank account as a direct deposit, you can provide a routing account!